City of Deer River Municipal Ordinances
17. SUBSCRIPTION PRIVACY
No signals of a Class IV cable communications channel may be transmitted from a subscriber terminal for purposes of monitoring individual viewing patterns or practices without the express written permission of the subscriber. The request for such permission shall be contained in a separate document with a prominent statement that the subscriber is authorizing the permission in full knowledge of its provisions. Such written permission shall be for a limited period of time not to exceed one year which shall be renewable at the option of the subscriber. No penalty shall be invoked for a subscriber’s failure to provide or renew such authorization. The authorization shall be revocable at any time by the subscriber without penalty of any kind whatsoever. Such permission shall be required for each type or classification of Class IV cable communications activity planned for the purpose.
1. No information or data obtained by monitoring transmission of a signal from a subscriber terminal, including but not limited to lists of the names and addresses of such subscribers or any lists that identify the viewing habits of subscribers shall be sold or otherwise made available to any party other than to the company and its employees for internal business use, and also to the subscriber subject of that information, unless the company has received specific written authorization from the subscriber to make such data available.
2. Written permission from the subscriber shall not be required for the systems conducting system wide or individually addressed electronic sweeps for the purpose of verifying system integrity or monitoring for the purpose of billing. Confidentiality of such information shall be subject to clause 1.
18. SUBSCRIBER COMPLAINTS
All complaints by the franchisor, subscriber, or other citizens regarding the quality of service, equipment malfunction, billing disputes, any other matters relative to the cable communications system shall be promptly investigated and resolved by the franchisor. Subscriber complaints, if not resolved by the franchisee, may be appealed to the franchisor which shall mediate said complaints.
19. REPAIRS AND COMPLAINTS
The franchisee shall provide to the subscriber at least a toll-free or collect telephone number for the reception of subscriber complaints and the franchisee shall maintain a repair capable of responding to subscriber complaints or requests for service within 24 hours after receipt of the complaint or request.